FAQ's

Placing an order is easy. First you must find the product that you wish to order and place it in your cart by clicking on the “Add to Cart” button. You can also search the website by putting in an Item ID # or product description in the “Search” box at the top of the page. After you have placed all of your items in your shopping cart, you can go to the checkout area by pushing the “Proceed to Checkout” button.

You can either log into an existing account by using your email address and password or create a new account if you do not already have one. To create a new account, you must enter all of the information highlighted by the red boxes. After verifying that all of your information is entered correctly, you can click the “Proceed to Shipping Calculation” button.

You will be asked to provide us with your billing address. This is where you receive statements from your credit card company. Here you can select a payment type and provide us with all of the necessary information. At the bottom of the page you will see a “Comment Box.” Here, you can put any additional instructions or questions regarding your order. After you review all of the information to ensure that it was entered correctly, click the “Checkout” button.

Here, you will receive your order number- in case you need to contact us with any questions. If you would like to view your invoice, just click on “My Account” at the top of the page. You will also be receiving an email confirmation shortly after you complete your order.

USPS Priority Mail is used for domestic orders shipped inside of the US. This service costs $5.06 and takes 2-4 business days for orders to reach their destinations. Please note that orders over $100.00 will be sent with delivery confirmation to ensure the order has arrived at its proper destination.

USPS Global Priority Mail is used for international orders and costs $10.00. Orders shipped with this method take 12-30 business days to reach their destinations. These types of orders do not have tracking numbers and Too Cute Beads cannot be held responsible for orders that fail to reach their destinations. TCB is not responsible for taxes or custom charges for your country.

International Express Orders take 5-7 business days to reach their destinations and do contain tracking numbers. TCB strongly recommends using this shipping method to make sure that orders reach their proper destinations. The cost for this service is $20.00. TCB is not responsible for taxes or custom charges for your country.

Shipping Time -- Most orders received before 3:00PM will ship the same day, provided the product ordered is in stock. Orders received after 3:00 PM will ship the next business day. Orders are not processed or shipped on Sunday. Domestic Priority Mail usually takes between 2-4 business days depending on the order's destination. Orders may take up to 6 business days in some cases.

International orders are expected to take 12-14 business days, but may take up to 30. We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Too Cute Beads as only an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

We accept Visa, Master Card, American Express, Discover and PayPal for payment. We do not accept personal check or cash on Web orders.

If you have a billing or shipping address in the State of Michigan, you must pay a 6% Sales Tax. Sales Tax will not count for any promotions or discounts. If you have a Tax ID Number on file with the state, we can set up your account to have you as a Tax Exempt Customer. You will need to contact us before placing an order, and submit a copy of your ID and the “Michigan Sales and Use Tax Certificate of Exemption” form. We cannot refund tax after an order has been placed.

We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 15 days from the date of purchase. Fulfillment mistakes that we make, resulting in the shipment of an incorrect product, will also be accepted for return 10 days from the date of purchase.

If you find you simply don't like the product you ordered, we will accept returns on most items at a 15% restocking fee within 10 days of your order. Returned products must be in the same condition that they were sent out in or they will be sent back to you. You MUST notify us first (by calling us at 1 (866) 342-3237) BEFORE sending any returns back to the company. Returns may affect the total price of your order due to our quantity discount system and shipping specials.

The reason we have a restocking fee is as follows:

We believe every customer should receive brand new, never before used items with each order. Items that have traveled and have been returend, we do not consider new and do not believe that the next customer who orders product should receive a prodcut that has been received and returned by someone else.

***We do not accept returns on any kits, tools, wire, and chain by-the-foot, or any specially requested items. Shipping costs are never refundable. (Too Cute Beads is not to be held responsible if the returned product fails to make it back to us.)

All the prices that you see listed next to the product are base prices. Any discount is taken off this price after the item is placed in the Shopping Cart. How do you know how much you are saving? Once the items are in the Shopping Cart, you should see a "Subtotal Amount," followed by "Discount Amount". Please see our "Sale of the Week Page" for more information.

No, we do not have a printed catalog. Due the rapid change in market prices and availability we just list all of the up to date information on our website. Not printing a calatog also helps us to keep our prices low.

We do not offer a backorder list. If you have purchased an item with us before and do not see it now, this means that the product is currently out-of-stock. The item will be put back up on our website as soon as it becomes available. You will also receive notifications of items that are back in stock in your weekly newsletter. Please see the main page of our site for the link to sign up to receive our weekly newsletter.

Consuming foods or beverages that have been kept in or served in leaded crystal products or handling products made of leaded crystal will expose you to lead, a chemical known to the state of California to cause birth defects or other reproductive harm.